Terms & Conditions

Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") is an appendix to the User Agreement and defines the procedure for processing and protecting personal information about Users, which the Limited Liability Partnership "ALTN" (hereinafter referred to as the "Administration") may receive during their use of the Administration's Website (full version, mobile version, applications) (hereinafter referred to as the "Website").

Before using the Website, users should familiarize themselves with the terms of this Privacy Policy.

1. General Provisions

1.1. The use of the Website in any form implies the unconditional consent of the User to the terms of this Privacy Policy (hereinafter referred to as the "Policy") and the conditions for processing their personal information specified herein. In case of disagreement with the terms of the Privacy Policy, the User must refrain from using the Website.

1.2. The conditions stipulated in the Policy (including any part thereof) may be amended by the Administration without any special notice and without paying any compensation in connection with this. The new edition of the Policy comes into force from the moment it is posted on the Administration's Website.

1.3. By accepting the terms of this Policy, the User consents to the processing of their data by the Administration for the purposes provided for in this Policy, as well as to the transfer of User data to third parties in the cases listed in this Policy.

This consent may be withdrawn by the User only if they provide written notice to the Administration at least 10 (ten) calendar days before the intended date of cessation of data use by the Administration.

The use of the Website with a web browser that accepts data from cookies implies the User's consent to the fact that the Administration may collect and process data from cookies for the purposes provided for in this Policy, as well as transfer cookie data to third parties in the cases listed in this Policy.

Disabling and/or blocking the User's web browser option to receive data from cookies means a prohibition on the collection and processing of cookie data by the Administration in accordance with the terms of this Privacy Policy.

2. Composition of Personal Information of Users Collected and Processed by the Administration**

2.1. This Policy applies to the following types of personal information:

2.1.1. Personal information provided by Users, including information about themselves, independently when filling out the message submission form, other personal information that the User provides access to the Administration through third-party websites or services, or personal information provided by Users during the use of the Website. Personal information obtained in this way may include, in particular, the User's last name, first name, phone number, email address.

Users are prohibited from providing personal data of third parties without obtaining permission from third parties for such dissemination, or if such personal data of third parties were not obtained by the User from publicly available information sources.

2.1.2. Data automatically transmitted to the Website in the process of using it with the software installed on the User's device, including IP address, individual network device number (MAC address, device ID), electronic serial number (IMEI, MEID), cookie data, information about the browser, operating system, access time, User search queries.

3. Purposes of Collecting and Processing User Information**

3.1. The Administration collects and processes only the information about Users, including their personal data, which is necessary to fulfill the obligations of the Administration of the Website, as well as to fulfill the obligations stipulated by the user agreement.

3.2. Mobile applications may collect anonymous location data of the User. Mobile applications may collect anonymous usage statistics of the Website.

3.3. Hereby the User consents to the transfer of personal information about them to the partners of the Administration, third parties for the purposes provided for in clause 3.2 of this Privacy Policy.

3.4. If it is necessary to use the personal information of the User for purposes not provided for by this Policy, the Administration requests the User's consent for such actions.

4. Processing User Information

4.1. Personal information about Users is stored in accordance with the current legislation of the Republic of Kazakhstan.

4.2. Personal information about Users is not transferred to third parties, except in the following cases:

4.2.1. The User has consented to such actions.

4.2.2. The transfer is necessary for the functioning of the Website and/or its individual features.

4.2.3. The transfer is provided for by the current legislation of the Republic of Kazakhstan.

4.2.4. To ensure the possibility of protecting the rights and legitimate interests of the Administration and/or third parties in cases where the User violates the terms of the user agreement.

5. Measures to Protect User Information

5.1. The Administration takes all necessary and sufficient organizational and technical measures to protect the personal information of Users from unauthorized or accidental access, destruction, alteration, blocking, dissemination of personal information, as well as from other unlawful actions.

5.2. When processing the personal data of Users, the Administration is guided by the Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V "On Personal Data and Their Protection".

5.3. The Administration undertakes, upon the User submitting a notification in their Account about the termination of this Agreement and the deactivation of the Account, within 5 (five) calendar days from the registration of such a request, to block the technical ability to use the User's Account, and upon the expiration of the storage period of the User's information established by subparagraph 5.1 of Article 36 of the Law of the Republic of Kazakhstan "On Informatization" and in the absence of an official request from state bodies performing their functions or requests from other persons specified in subparagraph 1 of paragraph 2 of Article 19 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection" - to delete all their personal data.

6. Final Provisions

6.1. This Policy, the relationship between the User and the Administration arising in connection with the application of this Policy, as well as issues not regulated by this Policy, are governed by the current legislation of the Republic of Kazakhstan.